Security Question Problem - Guild Wars Forums

Anpippin · Dec 24, 2009, 03:32 PM // 15:32

How come when I try to log in the game underneath where I enter my password it asks me a security question, and the question it asks me is what is one the characters on this account, I have entered my characters name exactly and I still can't login. What do I do?

Neo Nugget · Dec 24, 2009, 04:03 PM // 16:03

If you're absolutely positive that you're spelling the character's name correctly, go contact support. They would be able to solve your problem for you.

Bob Slydell · Dec 24, 2009, 04:10 PM // 16:10

Try a different character first, if you have one.. or of course contact support like Neo said.

Quaker · Dec 24, 2009, 04:30 PM // 16:30

Did you put the password in too?

Sethellington · Dec 24, 2009, 05:56 PM // 17:56

Make sure you've put in both.
Make sure you've enterered both 100% correctly.
Should this fail, contact support, but they'll be getting a lot of questions and stuff around Christmas time, and won't be working, so don't expect an answer in a few hours. Or days.

Dzjudz · Dec 24, 2009, 06:01 PM // 18:01

You have to fill in 3 things correctly:
- email
- password
- character name of one character on that account

Dec 24, 2009, 03:32 PM // 15:32	#1
Anpippin Pre-Searing Cadet Join Date: Dec 2009	Security Question Problem How come when I try to log in the game underneath where I enter my password it asks me a security question, and the question it asks me is what is one the characters on this account, I have entered my characters name exactly and I still can't login. What do I do?

Dec 24, 2009, 04:03 PM // 16:03	#2
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	If you're absolutely positive that you're spelling the character's name correctly, go contact support. They would be able to solve your problem for you. __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Dec 24, 2009, 04:10 PM // 16:10	#3
Bob Slydell Forge Runner Join Date: Jan 2007	Try a different character first, if you have one.. or of course contact support like Neo said.

Dec 24, 2009, 04:30 PM // 16:30	#4
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	Did you put the password in too?

Dec 24, 2009, 05:56 PM // 17:56	#5
Sethellington Jungle Guide Join Date: Sep 2005 Guild: nn Profession: N/	Make sure you've put in both. Make sure you've enterered both 100% correctly. Should this fail, contact support, but they'll be getting a lot of questions and stuff around Christmas time, and won't be working, so don't expect an answer in a few hours. Or days.

Dec 24, 2009, 06:01 PM // 18:01	#6
Dzjudz Furnace Stoker Join Date: Jun 2005 Guild: gwpvx.com/user:dzjudz	You have to fill in 3 things correctly: - email - password - character name of one character on that account